Tuesday, 31 January 2012

Customer Service Executive ( HSBC ) 0 - 2 Years of Experience

How to apply
 About this job

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable).
Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
Might be required to achieve individual sales goals.
Job requirement
Ability to speak and understand English.
Ability to write business letters and reports.
Good conversational skills to hold the attention of the customer on the telephone.
Ability to grasp a query quickly.
Ability to understand and interpret numeric data.
Minimum, basic computer knowledge.
Ability to build rapport with people.
Flexibility to work shifts 24/7.
Business Area/Department
Contact Centre
 Academic Qualifications
University Graduate
 Years of Experience
0 - 2 Years of Experience
Experience years: 0 – 2 years
Salary: Negotiable L.E - Negotiable L.E

No comments:

Post a Comment