Help Desk &Technical Support Representative - Middle East Medicare

Employer	Middle East Medicare
Job Title	Help Desk &Technical Support Representative
Country	Egypt
Job Category	Computer
Job Type	Full Time
Description	He/She will act as a first line of support which means he/she will be a channel communication between the majority of users queries / incidents and entire IT resources within the organisation.  also will be responsible to ensure that all customers requests are logged and fixing procedures are taken and to help users in organisation to do their tasks effectively and efficiently as well as to.identify, troubleshoot and resolve problems encountered by  end users of various areas such as, desktop systems, users applications, ERP applications, co-location network communications, Internet and other computer technology. Help Desk is more than just fixing problems the Help Desk is proactive to in trying anticipate  likely problems, find malfunctions, interruptions or network such as  communications, revision levels, compatibility, configurations and capacities
Qualifications	two to four years of practical experience in providing Level  one of technical desktop and network support for a none technical users 2- Deep knowledge of Windows Operating System, Anti-Spyware, Microsoft Office, Network Management Software, Remote Control Software, LAN , PCs & servers hardware  with specialized experience in help desks operations in a  multi-server environment 3- good knowledge of developing concepts and SQL statements 4- Ability to analyse data and generate  business reports 5- Working knowledge of fundamental operation of  ERP Applications
Gender	Any
Education major	Computer
Experience	1 - 2 Years.
Other Skills	excellent communication skills capability to read and understand English reports
Compensations	Attractive package and medical coverage for accepted applicants
Salary (L.E.)	Negotiable
Comments	interested 1applicants 1are 1encouraged 1to 1submit 1their1resume 1to 1  hr@medicareegypt.com 1with 1job 1code 1HD
Job Contact Info.	hr@medicareegypt.com