snasef@emaar.com
-COMMUNICATION:
Handles all calls received. Books Customer Home Orientations and sends
confirmation letters for the same. Maintains and updates the Customer
Home Orientation Schedule accurately thereby avoiding duplicate
bookings. Sends relevant notices to the customers after completion of
the identified snags in their homes. Prepares end of the day reports for
bookings made and forwards them to their supervisor. Details brief
given to the customer at the time of handover thereby ensuring smooth
move in into their homes. Responds to customers queries and follows up
thereby ensuring timely resolution of issues. ADMINISTRATION: Updates
the relevant milestones and interactions in the operations data sheet
Monitors and regularly
updates the customers on the status of their snags. Provides immediate
line manager feedback received from customers. Maintains a daily record
of handovers done and walk in customers met. HOME ORIENTATION: Plans for
Customer Home Orientations for the existing day. Conducts pre-checks
for the next day, to ensure that unit is clean and utilities are
connected. Contacts customers one day prior Home Orientation to
reconfirm the documents required for it. Escorts customers to their home
bases on the Home Orientation Schedule. Walks the customer through
their homes recording the snags identified Updates customers on the
facility/amenities/retail outlets available in their community.
Job requirement
-Bachelor Engineering
Gender Any
Comments position based in North Coast & not in Cairo.
Experience years: 0 - 5 Years.
-COMMUNICATION: Handles all calls received. Books Customer Home Orientations and sends confirmation letters for the same. Maintains and updates the Customer Home Orientation Schedule accurately thereby avoiding duplicate bookings. Sends relevant notices to the customers after completion of the identified snags in their homes. Prepares end of the day reports for bookings made and forwards them to their supervisor. Details brief given to the customer at the time of handover thereby ensuring smooth move in into their homes. Responds to customers queries and follows up thereby ensuring timely resolution of issues. ADMINISTRATION: Updates the relevant milestones and interactions in the operations data sheet Monitors and regularly updates the customers on the status of their snags. Provides immediate line manager feedback received from customers. Maintains a daily record of handovers done and walk in customers met. HOME ORIENTATION: Plans for Customer Home Orientations for the existing day. Conducts pre-checks for the next day, to ensure that unit is clean and utilities are connected. Contacts customers one day prior Home Orientation to reconfirm the documents required for it. Escorts customers to their home bases on the Home Orientation Schedule. Walks the customer through their homes recording the snags identified Updates customers on the facility/amenities/retail outlets available in their community.
Job requirement
-Bachelor Engineering
Gender Any
Comments position based in North Coast & not in Cairo.
Experience years: 0 - 5 Years.
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