Saturday, 21 January 2012

Customer Service Executive - HSBC Bank Egypt

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Job Description
• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
• Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable).
• Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
• Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
• Might be required to achieve individual sales goals.

Skills Required
• Ability to speak and understand English.
• Ability to write business letters and reports.
• Good conversational skills to hold the attention of the customer on the telephone.
• Ability to grasp a query quickly.
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge.
• Ability to build rapport with people.
• Flexibility to work shifts 24/7.

Business Area/Department
Contact Centre

Academic Qualifications
University Graduate

Years of Experience
0 - 2 Years of Experience

Type of Experience
Customer Service

Type of Opening
Full Time

Cairo, Egypt

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