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• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements. • Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable). • Responsible for relationship building and account management while resolving customer inquiries in a professional manner. • Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. • Might be required to achieve individual sales goals.
Skills Required • Ability to speak and understand English. • Ability to write business letters and reports. • Good conversational skills to hold the attention of the customer on the telephone. • Ability to grasp a query quickly. • Ability to understand and interpret numeric data. • Minimum, basic computer knowledge. • Ability to build rapport with people. • Flexibility to work shifts 24/7.