Saturday, 14 January 2012

Fresh Graduate Customer Support Professional - English - Stream International

Employer     Stream International Egypt

Job Title     Customer Support Professional - English

Languages     Fluent and Excellent English Speakers with American or Neutral Accent.

Country     Egypt

Job Category     Call Center, Customer Service

Job Type     Full Time 

    English Customer Support Professional Provides Customer Service for American and Canadian Clients Continuously. Work to provide service excellence on every call, resulting in high customer satisfaction scores. Provides responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution). Provide customer with recommendations to promote and achieve sales of products and/or services. Deliver and exceed targets for sales/conversions. Deliver and exceed customer-specified service levels for handle time. Use scripts as a guide to sell the product or service. Uses computerized systems to track, document and retrieve information. Track, document and retrieve information in call tracking database. Handle customers objections and rebuttals by referring them to published materials and or to senior staff. Learn, understand, retain and regularly update and demonstrate product/process knowledge.

Skill in providing service excellence to internal and external customers. Skill in active listening, asking strategic questions to uncover needs and making recommendations for products and services to meet customer needs. Skill in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. Fluency in English is a must.

Gender     Any

Education major     English Language

Experience     0 – New Graduate Years.

Other Skills     Good User of Computer and MS Office Applications Typing Speed of 28 Words per Minute.

    Company provides transportation from pick up points covering Greater Cairo, Medical and Social Insurance, Opportunity for growth and promotions, Bonus and Commissions according to Performance

Salary (L.E.)     Negotiable

Job Contact Info.     If you are interested, please send your resume to Email Subject: English- CSP 
Note: E-mails without Subject will be ignored.

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