Account Service Manager (ASM)

Overall Purpose of Role

Overall responsibility for the company’s client base in all sales aspects (generating and retaining clients, as well as following up on client issues), customer service and administration generated by sales activity.

Main Activities and Responsibilities

• Handling new client leads (first contact) daily
• Continued follow up on contacts with prospects as clients
• Effectively handle the existing client base (general customer service assistance and dealing with issues and complaints)
• Always update the client database to ensure accurate client information and contact details

Special Requirements (equipment used, external contacts etc)

• Microsoft Office (Word, Excel, PowerPoint)
• Networking skills
• Languages: English and additional language is an advantage (e.g. Spanish, Chinese, Arabic, Hebrew, French, German, Portuguese)

Other Features of Job (travel, hours of work, working conditions etc)

• 0900 – 1800 Monday to Friday, may include overtime/weekends as part of the job
• On call as and when required.
• Location:  Limassol, Cyprus

Education, Qualifications and Training

Essential:

• Associate Diploma/ HND or equivalent (Business, Finance, Economics or other relevant)
• Excellent Computer training – Microsoft Office (Intermediate Level)
• Languages:  English is a must with at least one more language

Desirable

• Degree or equivalent (Business, Finance, Economics or other relevant)
• Sales Techniques training advantageous

Experience

Essential

• 1-2 year experience in a sales environment preferably in the financial sector

Work Based Competencies

Essential

• Excellent Communication skills, (over the phone, one on one and in writing)
• Excellent networking skills
• Very good organizational and administration skills
• Computer literate

Behavioral Competencies

Essential

• Excellent communicator
• Strong influencing skills
• Ability to work alone and hit deadlines and targets
• Goal oriented
• Driven
• Good analytical skills
• High level of integrity

The position offered involves residence in Cyprus.
Send email to jobs-hq@easy-forex.com, attaching your CV