Saturday, 18 February 2012

Help Desk &Technical Support Representative - Middle East Medicare

Middle East Medicare
Job Title
Help Desk &Technical Support Representative
Job Category
Job Type
Full Time
He/She will act as a first line of support which means he/she will
be a channel communication between the majority of users
queries / incidents and entire IT resources within the organisation.
 also will be responsible to ensure that all customers requests
are logged and fixing procedures are taken and to help users in
organisation to do their tasks effectively and efficiently as well
as to.identify, troubleshoot and resolve problems encountered by
 end users of various areas such as, desktop systems, users
applications, ERP applications, co-location network communications,
Internet and other computer technology. Help Desk is more than
just fixing problems the Help Desk is proactive to in trying anticipate
 likely problems, find malfunctions, interruptions or network such as
 communications, revision levels, compatibility, configurations
and capacities 
two to four years of practical experience in providing Level
 one of technical desktop and network support for a none technical
users 2- Deep knowledge of Windows Operating System,
Anti-Spyware, Microsoft Office, Network Management
Software, Remote Control Software, LAN , PCs & servers hardware
 with specialized experience in help desks operations in a
 multi-server environment 3- good knowledge of developing
concepts and SQL statements 4- Ability to analyse data and generate
 business reports 5- Working knowledge of fundamental operation of 
ERP Applications
Education major
1 - 2 Years.
Other Skills
excellent communication skills capability to read and understand
English reports
Attractive package and medical coverage for accepted applicants
Salary (L.E.)
interested 1applicants 1are 1encouraged 1to 1submit 1their1resume 1to 1 1with 1job 1code 1HD
Job Contact Info.

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